GDPR Policy

 

 

Global Tea & Commodities Ltd (GTC) is a holding company with subsidiaries that include:

Global Tea & Commodities (Kenya) Limited, Global Tea & Commodities (Malawi) Limited, Global Tea & Commodities Malawi Limited, Gold Crown Foods Limited, Sable Farming Company Limited, Gold Crown Beverages (Kenya) Limited, Gold Crown Foods (EPZ) Limited, Gold Crown Speciality Foods Limited, Tea Brokers Central Africa Limited, Barsha Tea Limited, Wilson Smithett & Company Limited, Global Foods - Somaliland, Global Foods - Tanzania

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

 

1. Information about us

Global Tea & Commodities Ltd is the data controller and responsible for this website.

You can contact us here

You have the right to make a complaint at any time to your local regulatory authority. However, we would appreciate the chance to deal with your concerns before you approach the authority so please contact us in the first instance.

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

 

We do not control these third-party websites and are not responsible for their privacy statements or data handling. You should read the privacy terms for all third-party websites you visit to find out how they handle your personal data.

 

2. What data do we collect?

We may collect the following data from you:

  1. Identity Data such as first name, last name, title and date of birth.

  2. Contact Data such as home address, billing address, email address and telephone numbers.

  3. Marketing and Communications Data such as your preferences in relation to receiving marketing from us and third parties and for the ways we communicate with you.

 

3. How do we collect your data?

You directly provide GTC with most of the data we collect. We collect and process data when you:

  • Register online for any of our services.

  • Voluntarily complete surveys or provide feedback via email, phone or videocall.

  • Use our website, via your browser’s cookies.

  • Subscribe to our service or publications.

  • Request marketing materials to be sent to you.

  • Give us some feedback or raise a concern or complaint.

In addition, if you contact us by phone, email or otherwise, we may keep a record of that correspondence.

 

4. How will we use your data?

GTC collects your data so that we can:

  • Assess interest in our services.

  • Manage your account.

  • Conduct relationship management in a thoughtful way.

  • Comply with legal & regulatory obligations.

 

5. How do we store your data?

We have legal duties to keep various records and records need to be held for different periods of time, depending on their contents. We will therefore keep Personal Data for as long as we reasonably consider we may need to in connection with those obligations.

Where we do not have keep Personal Data for a period specified by law we will not keep Personal Data for longer than Data Protection Law allows us to.

GTC securely stores your data on through a third party web-hosting service, which is fully compliant with GDPR.

 

6. What are your data protection rights?

GTC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request GTC provide copies of your personal data. We may charge you a small fee for this service.

 

  • The right to rectification – You have the right to request that GTC correct any information you believe is inaccurate. You also have the right to request that GTC complete information you believe to be incomplete.

 

  • The right to erasure – You have the right to request that GTC erase your personal data under certain conditions.

 

  • The right to restrict processing – You have the right to request that GTC restrict the processing of your data under certain conditions.

 

  • The right to object to processing – You have the right to object to GTC’s processing of your personal data, under certain conditions.

 

  • The right to data portability – You have the right to request that GTC transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request we have one month to respond to you. If you would like to exercise any of these rights, please:

  • Complete the form here or;

  • Write to us at 1 Duchess Street, London, W1W 6AN

 

If you have any other questions about GTC’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

 

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technologies.

For further information please visit www.allaboutcookies.org.

 

8. How do we use cookies?

GTC uses cookies in a range of ways to improve your experience on our website including:

  • Keeping you signed in

  • Understanding how you use our website

 

9. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – GTC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first and third-party cookies are used?

 

10. How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our websites features may not function as a result.

 

11. Changes to our privacy policy

GTC keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated September 9th, 2021.

 

12. How to contact the appropriate authority

Should you wish to report a complaint, or if you feel that GTC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office (ICO).